Cannot view help files

Details required :. Cancel Submit. Previous Next. Hi Steph, Thank you for posting on Microsoft Community.

We appreciate your interest in Windows Follow the steps below and check if the issue is resolved. Step 3: Click on View tab and check if Display file icon on thumbnails Show preview handlers in preview pane , are checked. Step 4: Uncheck Always show icons, never thumbnails Always show menu Step 5: Enable or disable any other options you wish to make changes on, click on Apply , and OK.

Hope this helps! How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on September 7, Hi I have this problem and I have tried the above but it is still not working. Kind regards Pranu. In reply to pranuparekh's post on October 21, Hi Pranuparekh, Thanks for posting. I need more information about this issue so that I can assist you better. What exactly happens, when you try to follow the above steps?

Do you get any error code or error message? Let us know the answers of the above questions so that we can assist you better. User's post on October 22, Thank you - I can now see the thumbnail image of my JPG. I'm using Windows I have tried your fix it solution and whilst it worked on nearly all of the folders with images in them, there are a couple of folders that have changed the icon to a Java Script icon! It just so happens to be the one I want to use and now I cant get it to change back to pictures or an icon either so it wont open the image at all!

JPG pix did not preview but when i changed the extension to lower case. To protect some confidential files, people tend to hide them from showing up on a storage device. If you did so or accidentally hide them in your drive, you would encounter the hard drive not showing files though they still exist issue. So the best way out is to unhide them. Here are the steps to show hidden files on your hard drive or external hard drive:. According to some users, sometimes viruses or malware may cause a "file loss" issue on your hard drive.

For example, a shortcut virus would hide the original data, creating a shortcut of the files displaying on your drive. To restore the files that are hidden by virus or malware , run the CMD command lines are shown below:. Step 1. Run antivirus software to clear viruses, malware on your hard drive and PC.

Step 2. Connect the external hard drive to your PC if files are not showing on it. Step 3. The command will show all hidden files on your device.

You can open the device to check them now. Manual execution of the command line is suitable for computer professionals, since incorrect commands can do more harm than good. Therefore, for security and usability, we strongly recommend you try an automatic command line alternative - EaseUS CleanGenius.

Next, click "File Showing" on the right panel. Note that this is not the end. You still have one last move to go, which is to fix the device error, making your hard drive available for saving data again. Check out how to fix your hard drive device error in Stage 3. Applies to: Fix file system error that causes files inaccessible on a hard drive or external hard drive, and reset the device to usable again. If you can't see files or folders on the external hard drive or USB pen drive is not showing data files due to file system errors or hard drive corruption, you can try the following two tips to make your drive showing up files and work normally again:.

Type cmd in the Windows search box, right-click on "Command Prompt" and choose "Run as administrator". Now, you go to the next guide to format the hard drive or external hard drive to reset its file system to NTFS or exFAT, making the device secure to save and show files again. As formatting will cause file loss, remember to let EaseUS Data Recovery Wizard scan your whole drive, finding all missing data first. To make the hard drive or external hard drive work normally without any issues, we recommend you to format your hard drive to Windows-supported format.

NTFS is recommended for a hard drive. Step 4. Now, your device is available for saving data, and you may save the found files back to your external or internal hard drive again. It is the easiest way that you can try to bring back all the files. How many applications are affected by the functionality changes? How important are these applications? What are your security requirements and security capabilities?

Which is more important: That you can use the WinHlp Do external security measures, such as a local or a corporate firewall, give you sufficient confidence that you can install WinHlp If you are in an organization, does your organization deliver content in the. Can you modify the program or the contents so that they do not have to use WinHlp For example, can you convert the help content that is currently in the.

Does your organization store. Can you install these files locally instead? After you install the WinHelp For more information about this issue, see the " Known issues " section. This section contains steps to re-enable these macros by modifying a registry key.

If your computer is in a managed environment, do not follow these steps without first consulting with your IT department. IT departments may decide not to re-enable macros or they may decide to re-enable them by using group policies.

IT departments should read this article in its entirety before you continue. Warning This article offers information about how to work around issues that are caused by changes in this release of Windows Help. However, Microsoft makes no specific recommendations about which registry keys and which values are right for your unique environment.

If you are in a managed environment, your IT department is the best judge of how to weigh the advantages of these workarounds against the risks of using them.

The safer course is to use no registry workarounds at all. Note To perform the steps in this task, you must be logged on to the computer by using an administrator account. By using an administrator account, you can make changes to your computer that you cannot make with any other account, such as a standard account. To log on by using an administrator account, you must know the password for an administrator account on your computer.

If you are performing these steps on your personal computer, you are likely already logged on by using an administrator account. If you are performing these steps on a computer at work, you might have to ask the system administrator for help. Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly.

Before you modify it, back up the registry for restoration in case problems occur. To enable macros on a single computer after you install WinHelp If you are prompted for an administratorpassword or for confirmation, type the password, or click Continue.

On the Edit menu, point to New , and then click Key. This article contains steps to unblock these. Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer.

You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer. To log on by using with an administrator account, you must know the password for an administrator account on your computer. If you are performing these steps on your personal computer, you are likely already logged on with an administrator account.

To unblock. Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. However, Microsoft makes no specific recommendations about which registry keys and which values are right for your organization.

Your IT department is the best judge of how to weigh the advantages of these workarounds against the risks of using them. The WinHlp By using the following Group Policy settings or registry entries, network administrators and individual users can re-enable macros and unblock.